FAQ

The choice of finish depends on your personal style and the overall look you want to achieve. Popular finishes include matte, gloss, satin, and distressed. Consider factors like durability, maintenance, and how the finish complements your home’s decor. Our design experts can help choose the right fit for you.

Yes! We recognize the importance of selecting the perfect materials and finishes for your custom closet or storage solution. During your in-home consultation, we will bring a variety of samples to help you find the best match for your style preferences and functional needs.

Certainly! We have a variety of product options designed to fit different budgets. Our design consultants will collaborate with you to understand your financial considerations and propose solutions that meet your needs without sacrificing quality or style. We’re committed to providing exceptional value at every price point. Additionally, we offer various financing promotions throughout the year to make your purchase even more manageable.

Yes! Investing in custom organizational solutions is a significant financial decision. To make our services more accessible and affordable, we offer various financing options to help manage the costs. You can discuss these financing plans with your designer to find the best solution for your needs. We are committed to supporting you in creating the perfect storage solution without breaking the bank.

Typically, our installations take place within 4 weeks of purchase. This timeframe might extend if your project includes a lot of specialty items, but it could also happen sooner. Understanding the installation timeline is crucial, and our design consultant will discuss the specifics with you when they provide your estimate to ensure you’re well-informed about the process.

The installation time can vary depending on the complexity of the project and the size of the space. Typically, the installation process takes between 1 to 3 days, depending on the project. For certain complex projects can take up to a week.

If you need to reschedule your design consultation or installation, the process is simple. Just get in touch with our customer service team to let them know about the change. While we strive to accommodate your schedule, please note that rescheduling an installation is slightly different and will depend on our availability. We require at least one business day notice for any changes to the installation schedule. Our representatives will work with you to find a new appointment time that fits your schedule and ours. Prompt notification is appreciated to ensure we can provide you with the most convenient alternatives.

Absolutely! We offer a wide range of customization options to ensure your closet meets your unique needs and preferences. You can personalize every aspect, including shelves, drawers, and accessories. Whether you need extra shelves for your shoe collection, deep drawers for bulky items, or specialized racks for your ties and belts, we have the solutions to make your dream closet a reality. Our flexible designs allow you to create and accent your closet exactly how you want it.

While our storage systems can indeed be disassembled and reassembled, relocating them would void the warranty. These systems are custom designed to fit your current space, which means they might not be as compatible in a new location. Additionally, we do not offer relocation services for these systems.

While some experienced DIYers can tackle cabinet installation, it’s often best to hire a professional to ensure a precise and secure fit. Professionals have the tools and expertise to handle the job efficiently.

If you need to cancel or modify your order with Designers DNA Closets & Cabinets, please reach out to us as soon as possible. We understand that circumstances can change, and we strive to accommodate your needs. Here’s what to do:

• Contact Your Design Consultant: Get in touch with your design consultant directly. They will help you explore options and guide you through the cancellation or modification process.
• Understand Policies: Be aware that cancellation policies may vary depending on the stage of your order and any applicable contractual agreements. Your design consultant can provide specific details.

Our priority is your satisfaction, and we are committed to providing the support and flexibility you need to ensure a smooth experience with Designers DNA Closets & Cabinets.

A bit of preparation can help ensure a smooth installation process. Here are some steps you can take:

• Clear the Area: Remove any items from the existing closet space or the area where the new closet will be installed. This includes removing valuable or fragile items from the immediate vicinity to prevent accidental damage.
• Communicate Preferences: If you have specific instructions or preferences, such as access to electrical outlets or preferred work hours, please let us know when scheduling your appointment.
• Prepare the Space: Ensure that the installation area is easily accessible and free of obstacles. This will help our team work efficiently and safely.
• Secure Pets: To prevent any accidents or stress to your pets, please make sure they are secured in a safe and separate area during the installation process.

By preparing your space in advance and communicating any specific needs or instructions, you can help ensure a smooth and successful installation.

The return policy at Designers DNA Closets & Cabinets is designed to accommodate the unique, custom-made nature of our products and the order stage.

• Free Cancellation: You can cancel your order for free within 3 days after placing a fully paid order.
• Post-Cancellation Fees: If you decide to cancel after the 3-day window, up to a 25% fee may be charged to cover restocking and other services.
• No Returns After Installation: Due to the custom nature of our products, we cannot accept returns once they have been installed.
• Cancellation Policy: Once custom manufacturing has begun, cancellations are no longer possible. This is to ensure that your custom pieces are created to meet the highest standards without interruption.

Our policy aims to balance the need for customization with providing clients the flexibility they need in the early stages of their project.

We offer a manufacturer’s warranty on all our custom storage systems for the first buyer. This warranty covers any defects in materials or workmanship, giving you peace of mind about the durability and functionality of your solution.

Here’s a summary of our warranty and guarantee:

• Manufacturer’s Warranty: Covers defects in materials or workmanship. This provides peace of mind and ensures the durability and functionality of your storage solution. Ask your designer for more details and any limitations.
• 7-Year Limited Warranty: We stand behind the quality and craftsmanship of our products by offering a comprehensive 7-year limited warranty. This warranty covers defects in materials and workmanship the first buyer. To learn more about our warranty, ask your designer for details.

We are dedicated to providing excellent customer service and ensuring your system continues to enhance your home for years to come.